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Privacy Policy for Astra Music Group

Introduction

Astra Music Group ("we," "our," "us") is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy describes how we collect, use, disclose, and manage your data when you interact with our website, astramg.com (the "Site"), including but not limited to our webstore ("Webstore") and associated services.

By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

a. Information You Provide

We collect personal information that you provide directly to us when you:

  • Create an account.

  • Place an order on our Webstore.

  • Subscribe to newsletters or other communications.

  • Contact us for support or inquiries.

Examples of information we collect include:

  • Name

  • Email address

  • Shipping and billing addresses

  • Payment details (processed securely by third-party payment processors)

  • Phone number (if provided)

b. Information Collected Automatically

When you use our Site, we collect certain information automatically through cookies, web beacons, and similar technologies. This includes:

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Pages visited and time spent on the Site

2. How We Use Your Information

We use the information collected for the following purposes:

a. Order Fulfillment and Customer Support

  • To process and deliver your orders.

  • To manage returns, exchanges, and refunds.

  • To respond to inquiries and provide customer support.

b. Marketing and Communication

  • To send promotional emails, offers, and updates (with your consent).

  • To notify you of changes to our services or policies.

c. Analytics and Improvement

  • To analyze user behavior and improve our Site’s functionality.

  • To enhance user experience and develop new features.

d. Legal and Security Purposes

  • To comply with applicable legal obligations.

  • To detect, prevent, or address fraud, security breaches, or other technical issues.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties under the following circumstances:

a. Service Providers

We share data with service providers who perform functions on our behalf, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • IT and hosting providers

  • Marketing and analytics platforms

b. Legal Compliance

We may disclose information if required to do so by law or if such disclosure is necessary to:

  • Protect the rights, property, or safety of Astra Music Group, our customers, or others.

  • Comply with a legal obligation or respond to lawful requests.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used to:

  • Remember your preferences and settings.

  • Provide a seamless shopping experience.

  • Analyze site traffic and usage trends.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Site.

5. Your Rights and Choices

a. Access and Updates

You have the right to access, update, or correct your personal information by logging into your account or contacting us directly.

b. Opt-Out of Marketing

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in emails or contacting us.

c. Data Deletion

You may request the deletion of your personal data, subject to legal and contractual obligations.

d. Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no system is entirely secure, and we cannot guarantee absolute security.

7. International Users

If you access our Site from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

8. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware of such data collection, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting to the Site. Continued use of the Site constitutes acceptance of the revised Privacy Policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

 

Thank you for trusting Astra Music Group with your personal information.

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