Astra Music Group Shipping Information
At Astra Music Group, we are committed to delivering your vinyl records with the utmost care to ensure they arrive in pristine condition. Below is an overview of our shipping policies and procedures:
Processing Time
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Order Confirmation: Upon placing your order, you will receive a confirmation email detailing your purchase.
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Production and Quality Assurance: To maintain the highest quality standards, please allow 4-6 weeks for your vinyl to be produced, inspected, and prepared for shipment.
Shipping Methods and Delivery Times
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Domestic Shipping (Within the United States):
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Standard Shipping: Once your order has been processed and shipped, delivery typically occurs within 2-8 business days, depending on your location.
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Expedited Shipping: Available at an additional cost; delivery is usually within 1-3 business days after shipment.
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International Shipping:
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Delivery times vary by destination and selected shipping method. Estimated delivery times will be provided at checkout.
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Packaging Standards
To ensure your vinyl records arrive undamaged, we adhere to industry-recommended packaging practices:
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Protective Sleeves: Each vinyl is placed in a protective plastic sleeve to guard against dust and scratches.
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Sturdy Mailers: We use corrugated cardboard mailers specifically designed for vinyl records, providing robust protection during transit.
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Reinforced Corners: Additional corner protection is applied to prevent damage from impacts.
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Padding Materials: Bubble wrap or packing inserts are included to immobilize the record and absorb shocks.
Shipping Costs
Shipping costs are calculated based on the destination, weight, and selected shipping method. Exact charges will be displayed during the checkout process.
Order Tracking
Once your order has shipped, you will receive a notification email with tracking information. This allows you to monitor your shipment's progress until it reaches your doorstep.
Returns and Exchanges
If your vinyl arrives damaged or defective, please contact our customer service within 14 days of receipt to arrange a return or exchange. Ensure the item is in its original packaging and condition. For detailed information, refer to our Return Policy.